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- My compass no longer points North. Is this normal?
- My Silva compass has a bubble in the fluid. What should I do?
- I am a scout leader, and I am interested in purchasing compasses for my troop from your company. Can I order direct and obtain special pricing?
- Do you have a repair/replacement center?
- How do I find a dealer in my area?
- Would you send me a brochure?
My compass no longer points North. Is this normal? 
Please be aware that a reverse polarity is caused by exposing your compass to articles with iron content (something as simple as being placed next to a pair of scissors or a knife for a length of time, microwaves, high tension wires, etc.). Your compass can be repaired at no charge. Please contact us in advance for a return authorization number and shipping address. From the U.S.A, call 1-800-572-8822 between 8 am-6 pm, eastern time. From Canada, call 1-800-263-6390.
My Silva compass has a bubble in the fluid. What should I do?
We intend that our compasses are free of bubbles; however, if a small bubble forms in the liquid-filled capsule, it has no influence on the accuracy of the compass. Its appearance and disappearance are due to changes in temperature and atmospheric pressure. If a bubble larger than 1/4" in diameter appears, it is probably the result of a leaking capsule, usually caused by some form of shock damage, and the capsule will have to be replaced. In that case, just call our customer satisfaction department for a return authorization number and shipping address. From the U.S.A, call 1-800-572-8822 between 8 am-6 pm, eastern time. From Canada, call 1-800-263-6390.
I am a scout leader, and I am interested in purchasing compasses for my troop from your company. Can I order direct and obtain special pricing?
No. Unfortunately, we do not sell direct. However, our products may be purchased through the BSA catalog, a local retailer, or mail order company.
